How we do support
Email goes to a real person who has actually worked in the trades. There is no ticket queue staffed by offshore script readers, no chatbot that asks if you've tried restarting the app, no "premium support" tier you have to pay extra to unlock. If you write us during business hours, you'll usually hear back within a few hours. If you write us overnight or on a weekend, you'll hear back first thing the next business morning. That's it — that's the whole support model.
What's the fastest way to get an answer?
If you're already on a trial or a paid plan, the in-app chat bubble in the bottom-right corner of the web app is the quickest path — it's tied to your account, so we can see what you're looking at and usually answer without a back-and-forth. If you're still evaluating CrewOpsPro and don't have an account yet, the form on this page or a direct email to our support address both land in the same inbox and get the same human response.
Help importing from another tool
If you're moving from Jobber, Housecall Pro, FieldPulse, Workiz, Service Fusion, or a stack of spreadsheets, mention it in your message. We've helped a lot of crews migrate during their free trial, and we'll walk you through the CSV export from your current tool, the import into CrewOpsPro, and a quick sanity check on your first few jobs. It's free, it's part of onboarding, and it usually takes less than an hour for a typical 1–5 person crew.
Sales questions vs support questions
We don't have a separate sales team to hand you off to. The same humans who write the product answer the pricing questions, the "does it do X" questions, and the "I can't figure out how to send an invoice" questions. Whichever bucket your question falls into, send it the same way.